BPO and KPO may belong under the same umbrella, but they must be and encountered in the offshoring and outsourcing industry in the. Activities performed by BPO and KPO are as different as chalk and cheese. Read primary differences between BPO and KPO. With the help of following points, we can understand the difference between BPO and KPO. BPO and KPO are the important buzzwords in the.

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BPO focuses on low-level process, whereas focus is on the getween process. The trend started in the late eighties when businesses sent parts of their processes to be completed in foreign countries.

Most Famous Advertising Slogans of all times 85 times Mailed. Focus on Low level process High level process. It usually consists of the back office or front office operations. Even businesses outsourcing their services to KPOs do a more extensive research before giving a contract to a particular KPO, as a good KPO can be the differentiating factor between a good market offering and betweenn bad one.

Difference between BPO and KPO | BPO vs KPO

Business Process Outsourcingknowledge process Outsourcing Philippines. Conversely, KPO is dependent upon knowledge arbitrage. With the global outsourcing sector showing steady growth, despite the looming slowdown, there have been many KPO and BPO units coming up especially in the developing nations. The major cause behind the outsourcing of business process is to reduce costs and maximize efficiency.

Usually qualified graduates are appointed as diffeerence care executive in KPO’s.


The Key Differences Between BPO and KPO

Business Process Outsourcing or Differecne is outsourcing of some of the business functions to a third party in order to save money. Knowledge Process Outsourcing or KPO refers to the assignment or transfer of knowledge plus information related process to another organization.

Over the time, Business Process Outsourcing BPO has gained ample importance, by providing services related to marketing, human resources, customer support, technical support, etc. So if you compare the bop and expertise involved, KPOs are far better than BPOs, but both of them help businesses to streamline their operations and making them cost effective.

KPO involves outsourcing of core functions which may or may not give cost benefit to the parent company but surely helps in value addition. Com and higher degrees can be appointed in a KPO dealing bftween accounting and taxation work. Here also the customer care executives handle your queries but there is a difference in the qualification of the customer executive.

BPO is more focused on finding cost-efficient business solutions, that’s why most anx the tasks being outsourced are those that are not directly linked to a company’s value chain.

At present, there is hardly any multinational company which is left untouched from outsourcing its business operations. This question is opo testing whether or not you are a human visitor and to prevent automated spam submissions.

Outsourcing of routine or peripheral business functions is in vogue. It implies contracting with the third party service provider, with respect to operations and responsibilities of business processes.

If outsourcing is done to a company situated outside the parent company’s country, it is known as offshore outsourcing. BPO, abbreviation of Business Processing Outsourcing, means getting a business process implemented using the channel diffeerence outsourcing.


Some of the key differences are listed in the table below: While front office services are related to client interaction and customer support, back office services are related to finance and HR.

The focus is made on the process, i. KPO is another kind of outsourcing whereby, functions related to knowledge and information are outsourced to third party service providers. Some functions include animation, designresearch and development, digital marketingand legal services.

What is the difference between BPO and KPO

Anx usually outsource such processes to BPOs which are not directly linked to its value chain. If you will be outsourcing key tasks, make sure you find an outsourcing and offshoring service provider that has the expertise and knowledge needed to write your story of success instead of a bad outsourcing experience.

For a layman, both seem to be the same, but in reality there is a profound difference. Newer Post Older Post Home. It is an extended version of BPO. BPO refers to the outsourcing of non-primary activities of the organization to an external organization to minimize cost and increase efficiency. Knowledge Process Outsourcing KPO is a subsegment of BPO, wherein those processes which involve knowledge beteen work are handed differennce to outside party.

Different types of services by BPO industry are: