Amdocs Limited Completes Acquisition of Clarify Assets. Press Release Nov 28 Acquisition Creates the #1 Communications CRM Provider, Combining. The Amdocs Clarify CRM suite of customer solutions help organizations to deliver a unified view of the customer, and act as a single point solution for sales. Amdocs is a multinational corporation headquartered in Chesterfield, Missouri, with support and development centers located worldwide. The company.

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The product line has been strengthened considerably through Release 12’s Web orientation, as well as through an amdkcs of Xchange’s customer analytics capabilities.

The company was found in as an offshoot of Golden Pagesthe Israeli phone directory company, which was owned by the Aurec Group headed by Morris Kahn. The new Customer Interaction Manager provides a simplified and context-sensitive platform for handling customer interactions.

It handles information on billing inquiries and adjustments, customer information requests, marketing requests, orders and purchases, and service inquiries. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof.

It is built on a Java 2EE-compliant architecture with pre-built integration with its own billing system. Imagine how much more productive your agents can be if you, for amdocz, create a xmdocs that automatically calculates a pro-rated bill and rekeys all the information needed by Amdocs directly into the Amdocs application.

This page was last edited on 13 Decemberat Most products within the Service and Solution series now are available in thin-client, Web-based versions.

Even better, transactions can be recorded to automate a sequence of tasks directly on the Amdocs application. Amdocs is a proven entity in the xlarify market, with strong product clariffy within the industry. When service and support modules are used with ClarifyCRM Campaign and ClarifyCRM Opportunity Advisor, customer service and support requests can be analyzed with a real-time decision engine with the prospect of converting these interactions into selling opportunities.

Chordiant 5 comprises six service-related modules: Product Report Note Number: Designed to optimize the operations of customer call centers Allows customer service representatives CSRs to log, prioritize based on support entitlement and route customer inquiries cases Enables agents to set priorities, verify contracts, review case histories and track case-related costs Records all costs associated with a support inquiry, including call time, research time, parts and travel Can be integrated with front-office applications for closed-loop accountability.


We see some stability in the software market in the coming clagify, otherwise amdcos far India has been sharing a global fate. Amdocs realizes that most companies would like to upgrade computing infrastructures to accommodate new Internet architecture applications. Its two centres in Cyprus and India are development centres and over several years Amdocs has steadily grown its c,arify development center in Pune.

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They now offer the ability to provide service agents with customer insight and with recommendations for up-sell and cross-sell calrify at the point of contact. Washington Report on Middle East Affairs. The neutrality of this article is disputed.

Retrieved 12 May From Wikipedia, the free encyclopedia. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Media related to Amdocs at Wikimedia Commons. The Billing Manager also operates with external billing systems. Please do not remove this message until conditions to do so are met.

Gives agents insights to and recommendations for company’s customers. Amdocs is a supplier of customer relationship management CRMbilling and order management systems, primarily for the communications industry.

Easy No-hassle Amdocs Clarify INTEGRATION

This Amdocs Clarify CRM Integration technology helps organizations unify multiple applications into one desktop presentation, improve efficiency and accuracy by eliminating redundant data entry, streamline business processes, and reduce maintenance costs. Controls interaction with remote field agents Enables field service agents to receive appointments and have their schedule updated while away from the office Allows the agent to access the enterprise database to obtain case details and history, directions to the company and customer information Allows on-site agent to search the diagnosis engine, request parts and update the case status Permits resolutions to be delivered over Wireless Application Protocol WAP phones and Windows CE and Palm OS handheld devices.

In other projects Wikimedia Commons. The clatify line provides analysis, coordination, management, reporting and tracking solutions for on-site, remote and Web-based customer service operations.

NET composite application in a scalable and secure fashion. Avner also said the company divides its 12 global centres into divisional and core product development centres. You can read more about our cookie use here in our Amdlcs Policy. June Learn how and when to remove this template message. This industry report identifies strategies for improving customer retention, tactics for simplifying the employee experience and a case study of Vodafone UK.


Easy No-hassle Amdocs Clarify CRM INTEGRATION

Comprised of two modules: The Customer Interaction Manager’s graphical interface reduces clarifh need for redundant typing, provides “in-context” navigation based on customer information and requests, and offers a window manager that controls multiple interactions, as well as external programs and other Amdocs modules. ClarifyCRM Service and Support also supports the activities of field service technicians and those that use Web-based knowledge bases.

The company specializes in software and services for communications, media and financial services providers and digital vlarify. Morris KahnBoaz Dotan. Between and Amdocs took its initial diversification steps, expanding first into the wireline telephony arena and then the mobile space. Amdocs now offers a more comprehensive solution for campaign management and customer analytics.

The upcoming shift in the market is from capturing to retaining the customers which has become a key for the telecom companies,” says Gaur. These capabilities help to leverage customer information while giving service agents opportunities for targeted cross- and up-selling. clatify

ClarifyCRM Campaign guides users through the planning, creation and execution of cross-channel, targeted marketing campaigns. Follow Us on Twitter. Provides an integrated workflow optimized for a high-volume call-center agent’s desktop Manages sales, support and marketing processes in call centers Supports a common workflow engine with access to a customer information database Provides a range of tools for optimizing a call center’s performance and delivering personalized service.

It provides a comprehensive interface for accessing and distributing information based on customer profiles and clariify requests. Chordiant Software is U. Companies can save hundereds of thousands of dollars in reduced Average Handle Time alone. Over the years, Amdocs has continued to expand its product and services offerings.